Refund policy
Returns
We want you to love your Lumira™ Floating Candles. If you're not satisfied with your order, you may request a return within 30 days of the delivery date.
To be eligible for a return:
- Items must be unused and in their original packaging
- You must have proof of purchase (order number or confirmation email)
How to Start a Return
Contact us at [support email] with your order number and reason for return. We'll provide instructions on how to send your item back or give you alternative methods for a refund.
Refunds
Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within [5-10] business days.
We reserve the right to provide partial refunds in certain scenarios.
Damaged or Defective Items
If your order arrives damaged or a candle/wand isn't working, contact us within 7 days of delivery with photos of the issue. We'll send a replacement or issue a refund — no need to return the damaged item unless we request it.
Non-Returnable Items
- Free gift items included with bundle promotions are not eligible for individual return
- Items returned without original packaging or proof of purchase may not be eligible for a full refund
Late or Missing Refunds
If you haven't received a refund after the timeframe above, check with your bank or credit card company first, as processing times vary. If you've done this and still have concerns, contact us at lumiraorders@gmail.com